Your facility may be legislatively bound to protect the privacy of your customers, patients, or members. As such, any personal information that remains on an item to be disposed must be destroyed to protect identity.
Our company provides a Canada's Personal Information Protection and Electronic Documents Act compliance document. This means that we understand and appreciate your need to protect the identity of those you serve, and we are willing to take the necessary step to screen for any private information that may have slipped through.
Material that we collect is hand sorted and we are experienced in detecting items that may exhibit personal information. Any such information (not the plastic) is promptly destroyed.
It is important to remember that, if you are legislatively bound, then the legal responsibility remains your facility's. Therefore, any private information that is not destroyed by us remains your responsibility.
But rest assured that such situations are unlikely to create a breach of confidentiality because all plastic is destined for processing, which will destroy this information regardless.